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FAQ (Frequently Asked Questions)

  • Do you provide care on Parent Conference days? Non-school days?

    Care begins at dismissal on Parent Conference days. The After School Program is closed on all non-school days.

  • What do I do if my child will be absent on a particular day?

    Please notify your ASP Site Coordinator at your site via the Absence Reporting email so that we don’t worry.

  • What is the program tax ID?

    77-0068725

  • What time is pickup?

    Kinder Bridge pickup is 3:00pm M/T/W/F; 2:00pm on Thursdays

    After School pickup is 5:30pm daily (or 6:00pm at El Camino, Isla Vista, La Patera)

    There is an automatic $1/minute late fee for late pickups.

  • When does school start for 2024-25?

    Here is a link to the newly approved calendar for 2024-25

  • When will I be billed?

    You will receive an invoice three days before the end of the month. Payments will be processed through Eleyo automatically on the 3rd of the month. 

    • All monthly recurring fees are paid monthly, in advance via automatic payment through our child care management system,Eleyo.
    • Invoices are emailed on the last Friday of the month and then automatically processed on the 3rd of each month.
    • Payments are billed in full each month, regardless of holidays or breaks, except for the months of August, December, and June, which will be billed at a prorated rate for scheduled school days. 

  • Who can pick up my child?

    Only adults listed & designated at "approved to pick-up" on your child’s contact list may sign out your child.

  • Why do I need a PIN?

    Your child’s safety is our highest priority. It is necessary for us to track who picks your child up and when.

Still have questions?

Feel free to contact us with what's on your mind.